Disaster Recovery & Restoration Services
Every incident type we handle across Auckland, from emergency water extraction to commercial-scale restoration and insurance documentation support.
Restoration services by incident type
Flood & Water Damage Restoration
Emergency water extraction and structural drying for burst pipes, storms and appliance failures.
Fire & Smoke Damage Restoration
Securing the property, removing soot and smoke residue, and treating smoke odour after a fire.
Mould Remediation
Finding the moisture source, safe removal and treatment for mould growth in Auckland homes.
Storm Damage Restoration
Emergency tarping, water extraction and repair coordination after wind, rain or hail damage.
Biohazard & Trauma Cleaning
Discreet, compliant cleanup for trauma scenes, unattended deaths and sewage contamination.
Meth Decontamination
Testing and decontamination to NZS 8510 for methamphetamine-contaminated properties.
Contents Restoration
Inventory, pack-out, cleaning and secure storage for belongings affected by flood, fire or smoke.
Commercial Incidents
A dedicated response path for facilities managers, landlords and body corporates.
How each service page is structured
Every service page below follows the same structure so you can find what you need quickly: an overview of the damage type, the step-by-step process, guidance on whether it is an emergency or something that can be scheduled, safety information, how to prepare, what affects the scope of work, and how documentation supports an insurance claim.
That consistency is deliberate — whichever incident type applies to you, the same questions come up: is this urgent, what happens first, what's safe to do myself, and what will my insurer need to see. Answering those the same way on every page makes it easier to compare situations, especially if more than one type of damage is involved.
Emergency response versus scheduled work
Not every job starts with an emergency call-out. Active flooding, fire damage, storm damage in progress, or any situation involving risk to people justify an immediate response. A contained issue that has already been dealt with at the source — a one-off leak that has been mopped up, or early signs of mould in a small area — can often be booked in as a scheduled assessment instead.
If you're not sure which applies to your situation, the fastest way to find out is to call and describe what's happened. A short conversation is usually enough to work out the right next step, and each service page above has a dedicated section on this same question specific to that type of damage.
Frequently asked questions
How do I know which service page applies to my situation?
Match the type of damage to the closest card above — most incidents fit clearly into one category, and each page cross-links to related services (for example, flooding often leads to a mould page reference, and fire pages link to contents restoration).
What if my situation involves more than one type of damage?
Many incidents do — a storm might cause both roof damage and water ingress, for example. Call and describe what has happened; the response can be scoped to cover everything involved rather than treating it as separate jobs.
Do you handle both residential and commercial properties?
Yes. Most service pages apply to both; for larger commercial sites, body corporates, or multi-tenant buildings, see the dedicated commercial incidents page for guidance specific to that scale.
Is there a cost to get an assessment?
Call to discuss your situation and what an assessment would involve for your specific case — scope and any costs are confirmed before work begins.
Not sure where to start? Send us the details
Tell us what's happened and the best way to reach you. One form, no obligation — a member of the team will call you back.