Contact Disaster Recovery Auckland

What happens when you get in touch

Whether you call or use the form below, the first conversation is about understanding what's happened: the type of damage, how long it has been going on, and whether it's an active emergency or something that can be assessed on a scheduled visit.

From there we can advise on immediate safety steps if needed, and arrange the right response — either an emergency call-out or a booked assessment. If you use the online form, expect a call back to confirm details rather than an instant automated reply — a real conversation is the fastest way to work out what's actually needed.

Homeowners, businesses, and insurers

Most enquiries come from homeowners dealing with an active or recent incident — flooding, fire damage, a mould outbreak, or storm damage — who need to know what to do next and how quickly someone can help.

Facilities managers, landlords and body corporates dealing with a commercial property should see the dedicated commercial incidents page, which covers site access, stakeholder communication and phased work in more detail than a general enquiry needs.

If you're contacting on behalf of an insurer or as a loss adjuster coordinating a claim, mention that in the details field — it helps route the conversation toward documentation and scope of works rather than emergency triage.

After you get in touch

For an emergency call-out, the priority is getting the situation stabilised — stopping further damage, making the property safe, and starting extraction or securing work as needed. Full assessment and a written scope of work typically follow once the immediate risk is under control.

For a scheduled assessment, a technician visits at an agreed time to inspect the damage, take moisture readings or photographs where relevant, and talk through what work is needed and roughly how long it's likely to take. You'll have a clear picture of next steps before anything is booked in.